CHCCCS019 Recognise and Respond to Crisis Situations

Mental Health Awareness and Response

Course Description

This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Course Content Includes

  • What is mental health?
  • Mental Health First Aid
  • What are crisis situations?
  • Identify imminent crisis situations
  • Address immediate safety concerns
  • Provide referral for crisis intervention support
  • Care for self

Note: This course is not a therapy or a support group.


8 hours including assessment.

Entry Requirements

Participants must be a minimum of 18 years of age.


The course is assessed through demonstration, presentation and application of all elements of competency in the workplace. Participants will be required to complete activities that may include role-plays, oral and written questioning, practical demonstrations and performing scenarios.


Upon successful completion of the course, participants will receive a nationally recognised statement of attainment for the following unit of competency: - CHCCCS019 - Recognise and respond to crisis situations


Three (3) years from date of course.

Course Fee

  • Please contact an Academy Business Officer (02) 9471 8000

*Onsite training is available throughout NSW and the ACT for a minimum of 6 participants. Group discounts may apply.

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